обслуговування клієнтів?!

[Ur@]

Хочу купити автомобіль цієї поважної марки.

29го березня відвідав салон на Нивках. Враження, після спілкування з менеджером, дуже негативне!!! (білява пані) мало того, що не відповіла державною мовою, але й нічого не зробила для того, щоб я купив автомобіль!!! Крім того, в абсолютно неприпутимій, на мій погляд (і з погляду моралі), формі відгукувалася про попередніх клієнтів   у моїй присутності!!! я такого не чекав, і вважаю, що таким людям не слід спілкуватися з клієнтами. Особисто я в цей салон напевно більше не піду!!! (я цікавився моделлю "Румстер", місце менеджера - позаду авто).

P.S. вважаю, слід провести пояснювальну роботу з єтики спілкування та поведінки з клієнтами. 

[Vova]

Наверно мне повезло Сколько раз не заходил в салон на обслуживание пожаловаться не могу. Ребята помогли во многих вопросах. Прочитав выше сказанное складывается впечатление что в первую очередь на форуме пишут люди не довольные (правда судя из кол-ва их очень мало ))).   Спасибо огромное работникам авто салона за оказанную помощь в покупке автомобиля, все сделали очень быстро.

[hayboy]

Не стоит так реагировать на менеджера по продаже, тем более, что обычно не всегда льстивые и улыбчивые продавцы продадут то, что для Вас подходит больше всего. А разговаривать на языке, что и Вы, то это ее личное дело. Если она не владеет им в совершенстве, согласитесь, будет очень комично наблюдать за жалкими попытками произвести впечатление на колиента и на суржике что-то предложить при этом.
Как минимум, Вы оставите отзыв о том, что она плохо говорит и вообще у нее что-то с речью...
Так что просто успокойтесь и смотрите на вещи проще. Тем более, Вы не знаете ситуацию с предыдущими клиентами. Но она в этом случае не права, если позволила себе эту конфиденциальную информацию открыть в Вашем присутствии.

[Катя]

Летом 2011 года купили в этом салоне Октавию А5. При первом, вром визите все было замечательно: нам отвечали на все вопросы, показали салон машины, рассказали про опции и провели тест-драйв по всем пправила с выездом на трассу и т.д. Бегали вокруг нас, угождали во всем. Обещали после покупки резиновые коврики и еще массу вещей в салон машины. 
После подписания договора на покупку машины, отношение к нам поменялось. Машину мы ждали три месяца, так как заказывали с опциями. Само самой за это время возникал ряд вопросов, на которые нам отвеча уже не так охотно, говоря что вы зря переживаете и беспокоитесь, делали вид, что мы очень настырны. Но дорогая машина - это не коробка конфет в супермаркете.А после того как машина пришла пришлось заплатить еще за передние бризговики (480 грн), поддон, защиту для движка. Хотели купить стальные диски для зимней резины в другом месте, сказали, что снимут с гарантии.
Каждый раз обращаясь с вопросом или за помощью в этот автоцентр возникало ощущение, что ты им что-то должен. Очень неприятно стало туда обращаться сразу после подписания договора. и за каждую мелочь дерут огромные деньги. Думаю, покупая такую дорогую машину, можна было бы поставить бесплатно резиновые коврики или передние брызговики.
Буду отговаривать знакомых, которые хотят купить шкоду, обращаться в этот салон.

[Система менеджмента качества]

Добрый день, Катя.

Скажите, пожалуйста, у какого менеджера Вы покупали автомобиль и как с Вами связаться.

[Kos_Bos]

да да Катерина... вот тоже самое чувство и у меня сложилось после общения с охранником сегодня.
мало того что немного по-хамски отвечал так ещё и так вроде я должен что-то за то что просматриваю машину(
испортил настрой на пол дня и отбил желание туда приходить уж точно.

[EKSON]

Всем доброго дня!
Почитал отзывы на форуме и просто не мог не вставить, как говорится, свои 5 копеек.
Наверное мне как и "Vova" везет больше, в 2008 г купил Октавию в этом салоне и за всё это время никто из сотрудников не дал повода для критических замечаний, наоборот, по крайней мере, лично я всегда находил понимание, что в гарантийном отделе, что в ремонтном, а были случаи, когда мне вообще предлагали очень выгодные пути решения моих "проблем".
Сейчас думаю поменять машинку и в голову не приходит рассматривать другой салон.
Так что желаю и всем Вам находить всяческое понимание и доброжелательное отношение со стороны сотрудников автосалона.

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 Tengjia Wen explained that part-time network organized from May 11 to June 21 students to a real estate company leaflets,ray ban, hours of work for more than one month, the wages of the students one o'clock hair down mainly because the real estate company has not paid. Tengjia Wen said, each company to pay a fee requires a process,www.burberrysoldeseboutique.com, this fee is being reviewed. Moreover, in early June, the real estate company and part-time net new cooperative projects, the reason for the wage delay of not down, because time.
 Zhang Tongji NA have not graduated from college students working part-time labor units of the relevant provisions of the People's Republic of China Labor Contract Law College students registered through payment for the formation of a contractual relationship between the part-time network member, and part-time network, working part-time students to complete the work,lunettes ray ban, part-time network should be in accordance with agreed upon between the student members, to students payment of appropriate compensation. However, because there is no written agreement,burberry soldes, part-time students who want to resolve the matter through legal channels, the more difficult. Zhang lawyers said that under the contract, when the representations of the students, if the person in charge to admit the fact that students part-time wage arrears, can record to testify as evidence in litigation.
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 college students: part-time net wage arrears
 
 
 
 Yesterday, our 24-hour hotline received 96,677 odd students caller said, some time ago by the Guiyang college students part-time, find a certain real estate companies to distribute leaflets, has a total of more than 500 students have participated in from May to the end of June, the hard work done for more than a month, came to the paychecks of part-time network, has been in arrears. Angry college students organized a total of more than 30 representatives of the various schools to Guiyang college students part-time office to discuss that.
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I am today. . Zhang Guoli had earlier revealed that, during the National Day will be accompanied by his wife Deng Jie went to holiday in France, however, the reporter learned that another purpose is to Zhang Guoli the line for the Zhang Li, originally scheduled to accompany the visit because the crew of

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